What are the delivery options ?
You have the option of having your order delivered to an access point or to Home or Work.
What countries do you deliver to ?
We deliver worldwide.
What are your shipping charges ?
We offer free worldwide standard shipping. The costs of express shipping will depend on the destination country.
Can I place an order online and collect it from a store ?
Online orders can't be collected in our stores.
What are the delivery time slots?
Our carriers deliver during normal business working hours and may require a signature on receipt, so we recommend your order is delivered to a work address rather than a home address. Please be advised that on any public holiday dates in your country, deliveries will not be made. In this instance, please expect your order to arrive the next business day.
What happens if I'm not in when my order arrives ?
The carrier will leave a card telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery. We recommend your order is delivered to a work address rather than a home address.
My order has not arrived yet. How can I get my order's tracking information ?
Please refer to your dispatch email and click on the link to track your order. If you need further assistance please contact our customer service team on firstname.lastname@example.org.